Terms of Service

These Terms of Service ("Terms") govern your use of the CHOMP Pet Dental website (chomp.vet) and veterinary services. By accessing our website or using our services, you agree to be bound by these Terms.

1. About Our Services

CHOMP Pet Dental, operating as a veterinary practice in Fort Lauderdale, Florida, provides specialized veterinary dental services for dogs and cats, including but not limited to:

• Routine dental cleanings and prophylaxis
• Dental X-rays and diagnostics
• Tooth extractions
• Oral surgery
• Treatment of periodontal disease
• Dental health consultations

All services are provided by licensed veterinarians and veterinary technicians in accordance with Florida veterinary practice regulations.

2. Client Responsibilities

Appointment Scheduling

• You are responsible for scheduling appointments in advance
• Appointments may be subject to availability
• You must provide accurate information about your pet's health history and current medications
• You must inform us of any changes to your contact information

Cancellation and No-Show Policy

• Cancellation: We require at least 48 hours' notice for appointment cancellations. Late cancellations or no-shows may be subject to a cancellation fee.
• Rescheduling: We will make reasonable efforts to accommodate rescheduling requests
• Repeated No-Shows: Multiple no-shows may result in restricted booking privileges

Owner Consent and Authorization

By using our services, you represent that you are:

• The legal owner of the pet or authorized to make medical decisions on behalf of the pet
• At least 18 years of age
• Able to provide informed consent for veterinary treatment

3. Veterinary Services and Medical Consent

Anesthesia and Risk Acknowledgment

You understand and acknowledge that:

• Most dental procedures require general anesthesia
• Anesthesia carries inherent risks, including but not limited to adverse reactions, complications, and in rare cases, death
• Pre-anesthetic bloodwork and examinations help minimize these risks but cannot eliminate them entirely
• Our team will monitor your pet continuously during anesthesia
• You will be provided with anesthesia consent forms explaining risks and procedures

Treatment Plans and Estimates

• Treatment cost estimates are provided in good faith but may change based on findings during examination or procedure
• Additional procedures discovered during dental cleaning (e.g., extractions) will be discussed with you when possible
• In cases where immediate treatment is necessary for your pet's health and we cannot reach you, we may proceed with treatment
• You are responsible for all charges incurred for your pet's care

Medical Records

Medical records are the property of CHOMP Pet Dental but will be made available to you or your designated veterinarian upon written request. Records will be maintained in accordance with Florida veterinary practice regulations.

4. Payment Terms

• Payment Due: Payment is due at the time services are rendered unless other arrangements have been made in advance
• Accepted Payment Methods: We accept cash, credit cards, debit cards, and approved financing options
• Deposits: A deposit may be required when scheduling appointments
• Pet Insurance: If you have pet insurance, we can provide itemized invoices for reimbursement. However, you are responsible for full payment regardless of insurance coverage
• Payment Plans: Third-party financing options may be available through approved providers (Cherry first; other partners such as CareCredit or Scratchpay may also be offered)
• Returned Payments: A fee will be charged for any returned checks or declined payment methods
• Collections: Unpaid balances may be sent to collections, and you will be responsible for all collection costs and legal fees

5. Website Use and Restrictions

Permitted Use

You may use our website to:

• Learn about our services and team
• Schedule appointments and consultations
• Access educational resources and blog content
• Contact us with questions

Prohibited Activities

You agree NOT to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Transmit viruses, malware, or harmful code
• Scrape, copy, or reproduce website content without permission
• Impersonate another person or entity
• Harass, abuse, or threaten our staff or other clients
• Submit false or misleading information

6. Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, videos, and software, is the property of CHOMP Pet Dental or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from our content without express written permission.

7. Disclaimer of Warranties

WHILE WE STRIVE TO PROVIDE THE HIGHEST QUALITY VETERINARY CARE:

• Our website and services are provided "as is" without warranties of any kind
• We do not guarantee specific outcomes or results from treatment
• Veterinary medicine is not an exact science, and complications can occur despite proper care
• Information on our website is for educational purposes and does not replace professional veterinary consultation
• We are not liable for any reliance on website content without seeking direct veterinary care

8. Limitation of Liability

To the fullest extent permitted by law:

• CHOMP Pet Dental and its staff shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• Our total liability for any claim shall not exceed the amount you paid for the specific service giving rise to the claim
• This limitation applies regardless of the legal theory (contract, tort, negligence, etc.)

Some states do not allow limitations on implied warranties or liability, so these limitations may not apply to you.

9. Emergency Services

CHOMP Pet Dental specializes in scheduled dental procedures and is NOT an emergency veterinary hospital. If your pet experiences a life-threatening emergency, please contact:

• Your primary veterinarian
• An emergency veterinary hospital
• ASPCA Animal Poison Control Center: (888) 426-4435
• Pet Poison Helpline: (855) 764-7661

10. Indemnification

You agree to indemnify, defend, and hold harmless CHOMP Pet Dental, its owners, employees, and agents from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from:

• Your use of our website or services
• Your violation of these Terms
• Your violation of any third-party rights
• Any false or misleading information you provide

11. Dispute Resolution and Governing Law

Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles.

Dispute Resolution

In the event of a dispute:

• We encourage you to contact us first to resolve the matter informally
• If informal resolution fails, disputes shall be resolved through binding arbitration in Broward County, Florida
• You waive the right to participate in class action lawsuits
• Small claims court actions are permitted for claims within jurisdictional limits

12. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of the updated Terms. Material changes will be communicated via email or prominent website notice.

13. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

14. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and CHOMP Pet Dental regarding use of our website and services.

15. SMS Text Messaging Terms

1. SMS Consent Communication

The information (phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2. Types of SMS Communications

If you have consented to receive text messages from Chomp Pet Dental, you may receive messages related to the following:

• Customer care

Example: "Hello, this is CHOMP Pet Dental regarding your pet's appointment. Reply STOP to opt out of SMS messaging from CHOMP Pet Dental."

3. Message Frequency

Message frequency may vary depending on the type of communication. For example, you may receive up to 5 SMS messages per week related to customer care.

4. Potential Fees for SMS Messaging

Please note that standard message and data rates may apply, depending on your carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.

5. Opt-In Method

You may opt in to receive SMS messages from Chomp Pet Dental in the following ways:

• By submitting an online form and checking the optional SMS consent checkbox

6. Opt-Out Method

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly at (954) 466-3775 or info@chomp.vet to request removal from our messaging list.

7. Help

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at (954) 466-3775 or info@chomp.vet.

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

8. Standard Messaging Disclosures

• Message and data rates may apply.
• You can opt out at any time by texting "STOP."
• For assistance, text "HELP" or visit our Privacy Policy and Terms of Service pages.
• Message frequency may vary.

16. Contact Information

For questions about these Terms, please contact us: